We supply to over 18s in the UK only. By placing an order
with Dildo-Rado you are confirming that you are over 18 years of
age and resident within the UK.
Payment
We are pleased to offer you a choice of the following payment
methods through checkout.
UK issued Credit and Debit Cards through NOCHEX. We can
accept UK issued Credit and Debit card Visa, Mastercard, Switch,
Solo, Delta, Visa, Electron and Maestro payments through Nochex.
For payments up to £300 including postage, account sign up with
Nochex is not required although purchases over £300 total will
require sign up with Nochex. If you already have a Nochex account
then their normal spending limts apply
UK Cheque Or Postal Order. Full details for payment are
supplied during checkout and by email confirmation. Please note
that goods ordered by cheque will not be despatched until payment
has been cleared and special orders will not be actioned until
payment has been received.
Despatch
We aim to despatch most orders within 10 working days, with most
items being despatched within a few days. There are, however,
very occasionally times when particular sizes or colours unfortunately
go out of stock for a period of time. In these cases customers
will be informed as soon as we know of a problem and given the
option to either cancel or amend those parts of their order affected
by delays or accept the item on back-order.
Orders for delivery in the UK will be dispatched from a central
warehouse facility by Royal Mail Recorded Delivery or by Courier.
Please note that we are unable to despatch to countries outside
of the UK at present.
Delivery and handling costs are a flat £3.00 per order no matter
how many items so no nasty surprises or hidden extras at checkout.
All orders are despatched in discreet plain packaging for your
privacy.
Returns
Items found to be broken or damaged on receipt may be returned
for replacement within 14 days of receipt.
For items that are not broken or damaged the following policy
applies and will be strictly adhered to:
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable
and non exchangeable.
4. Items supplied in sealed packaging that have been opened are
non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day
you received your order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable
- we are not a video hire shop or library.
If we suspect that the goods have been used or any of the above
conditions are not met then we reserve the right to return the
goods to you.
For the avoidance of doubt all of our Videos and DVDs are British
Board of Film Censors Certificate 18 rated. We do not sell un-certificated
or 18R Videos and DVDs.
Retuns should be sent to SJO Trading, PO Box 228, Hitchen, Herts,
SG4 0WW. Please include full details as supplied with your order
when returning goods as this will ensure that your order can be
identified and refunded/exchanged as appropriate. If your order
details cannot be identifed with your return then we will be unable
to refund you.Please inform us before returning any goods (sales@dildo-rado.co.uk) for whatever
reason. We recommend that you obtain proof of posting for all
returns.
Privacy Policy
We are committed to protecting your privacy. We will only use
the information that we collect about you lawfully (in accordance
with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us
your consent.
We will give you the chance to refuse any marketing email from
us in the future.
The type of information we may collect about you if supplied
to us includes:
. your name, address, phone number and email address
. Delivery name & address if different
. Details of items ordered
. IP address from which the order was placed
We will never collect sensitive information about you without
your explicit consent. By placing an order with us you are agreeing
to allow us to us to collect the above information for the stated
purpose of fulfulling your order.
All Credit and Debit Card transactions with us are handled securely
through Nochex or Paypal as appropriate and we at SJO Trading
/ Dildo-Rado are never in possession of your credit card number.
Never send credit card or other sensitive information by email,
this information is only requested through Paypal or Nochex and
at no other time. All of these systems use secure servers to collect
and process your credit or debit card information
The information we hold will be accurate and up to date. You
can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely
in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We do use cookies to track the patterns of behaviour of visitors
to our site and to keep track of items that you add to your cart.
This uses a "cookie" which would be stored on your browser.
If you modify your browser to prevent this happening, you may
not be able to place orders on our site. The information collected
in this way is stored against a 'session code' which time expites
and can therefore not be used as a permanent identification by
us.
If you have any questions/comments about privacy, you should
contact us either by email through the contact us link on our
main menu or at the correspondence address listed below.
Details of Ownership
Dildo-Rado is a trading style of SJO Trading, proprietor J Warren.
Address for correspondence only is 1 Croft Close, Tonbridge, Kent,
TN10 4LA. Please note that we do not have a retail premises and
are unable to accept personal callers at this address and that
this is not the address for returns.
